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Your truck is stuck on the motorway, the engine won’t start, and the load still has to move. This page explains how our towing service works, what it costs, what information we need, and how to reach us in 30 seconds on WhatsApp. We work exclusively with commercial vehicles from 7.5 tonnes, across all of Germany.
The most important points at a glance
Lkwhelp24 is a specialised towing service for trucks and commercial vehicles from 7.5 t. We are reachable 24 hours a day, 365 days a year. The response time is normally 30–60 minutes; arrival at the breakdown site is also around 30–60 minutes, depending on distance, traffic and region.
- Trucks and commercial vehicles from 7.5 t only. We are your mobility partner for heavy trucks, articulated units, trailers and buses, so coaches in the heavy commercial vehicle segment too. No cars, no vans under 7.5 t. For cars, please contact a regular car breakdown service.
- Nationwide, around the clock. Our truck towing service is available 24/7 across Germany: on the motorway, on federal roads, in car parks or on company premises.
- Tow trucks built for heavy vehicles. Our partner tow trucks are designed for the weight, length and height of heavy commercial vehicles: underlift, flatbed, crane, for different vehicle types in the heavy commercial segment.
- More than just towing. Besides the pure towing service, we also offer breakdown assistance, a mobile workshop and mobile truck tyre service.
- Reach us instantly: WhatsApp https://wa.me/491605753826, phone +49 160 5753826, email info@lkwhelp24.com. Languages: German, English, Polish, Russian.
What to do if your truck has broken down in Germany right now
40 tonnes at a standstill. The cargo has a fixed delivery deadline. Traffic is rushing past on the left. Safety during breakdowns and accidents is the top priority before you call anyone. Here are the steps:
- Switch on the hazard lights. As soon as you notice something is wrong, it’s important to park the vehicle safely and switch on the hazard lights.
- Head for the hard shoulder, a breakdown bay or a car park. If the truck is still moving, try to reach the next exit, service area or hard shoulder. Engine off, gear engaged, handbrake on.
- Put on a warning vest and get out of the vehicle. The driver and any passengers get out on the right-hand side. Walk behind the crash barrier, never on the carriageway.
- Set up the warning triangle. On the motorway, the warning triangle must be placed at least 150 m behind the truck. On rural roads, 100 m is enough, and 50 m within built-up areas.
- Take photos. Damage to the vehicle, the kilometre marker, the motorway number, signage, and the surroundings. If cargo or parts have ended up on the road, secure only the area and report the hazard immediately. These pictures speed up our dispatch by minutes.
- Contact Lkwhelp24. Send your location via WhatsApp, a short description of the fault, the number plate, the total weight, and whether the trailer is loaded or empty. Check your location and the vehicle’s condition before calling. We then coordinate the next steps and organise the help you need.
Who our towing service is for – and who it isn’t
We look after commercial vehicles from 7.5 tonnes gross vehicle weight only and offer a specialised truck towing and breakdown service 24/7 in Germany. This includes:
- Tractor units with and without a trailer
- Solo trucks (12 t, 18 t, 26 t)
- Swap-body vehicles and BDF units
- Buses and coaches
- Municipal vehicles and construction machinery on chassis from 7.5 t
Not part of our service: cars, motorcycles, motorhomes, caravans and vans under 7.5 t. That covers Sprinters, Ducatos, Boxers, Ford Transits, Iveco Dailys and comparable vehicles. If you’ve broken down in a car or a light van, please contact a regional car towing service.
Our entire fleet, our partners’ vehicle fleets and the equipment we use are built for the weight, dimensions and special requirements of heavy trucks. We work both for individual drivers and owner-operators and for large fleets of haulage and logistics companies – for people on the road as well as for businesses. Whether your fleet has five trucks or five hundred, we’re here for you.
Lkwhelp24 as a mobility partner for your truck fleet
A breakdown costs money. The longer a truck stands still, the higher the damage: demurrage fees, contractual penalties, perishable goods, disrupted schedules. As a mobility partner across Germany, we plan, organise and manage the whole operation so your fleet is back on the road as quickly as possible after a breakdown, dispatching jobs quickly and precisely.
We handle both one-off emergencies and recurring jobs for fleet customers. Communication runs in German, English, Polish and Russian, both with dispatch in the office and with the driver on the road. This is a particular relief for international hauliers whose drivers travel through Germany from Poland, Eastern Europe or other EU countries, and we act as a reliable point of contact throughout.
Besides the towing service, we coordinate breakdown assistance, a mobile workshop and mobile tyre service to keep your fleet’s downtime to a minimum; our comprehensive truck roadside assistance service 24/7 in Germany covers all typical emergencies. Fleet customers can send requests by email to info@lkwhelp24.com with their company and fleet details, whether for a small company or a larger business. WhatsApp remains the primary channel for urgent cases.
Our core service: towing for trucks and commercial vehicles
We provide towing services for trucks from 7.5 tonnes and organise truck towing and recovery across Germany: on the motorway, at service areas, on rural roads, in industrial estates and on company premises – our truck towing service in Germany 24/7 is specifically designed for heavy commercial vehicles. We also move trucks from motorways and rest areas. We carry out recovery operations as well.
A distinction is made between breakdown assistance, towing and recovery. We cover all three:
Service | Example situation | Typical approach |
|---|---|---|
Breakdown assistance | Flat battery, brake issue | Repair on site, no transport |
Towing | Engine damage, clutch failure | Transport to a workshop or depot |
Recovery | Accident, rollover, stuck in a ditch | Crane, winch, lifting bags, removal |
We tow standard articulated units (40 t), mega trailers, refrigerated trucks, BDF vehicles, buses and special vehicles. Truck recovery is available 24/7 across Germany and also includes securing the vehicle, the load and the trailer. Truck recovery is for vehicles from 7.5 tonnes. |
We agree the towing destination individually: a nearby workshop, the manufacturer’s service partner, the customer’s depot or another location of the client’s choice. We make the decision together with the dispatcher or client, if needed also with a safe stop in a garage or car park.
When towing isn’t needed: on-site repair instead of a tow truck
Not every truck needs a tow truck right away. Our mobile breakdown service tries to get the vehicle moving again on site, including minor repairs directly on the hard shoulder or at the depot, while our connected truck service in Germany 24/7 coordinates larger workshop jobs. Breakdown assistance often helps directly on site with smaller problems, which saves you transport, time and money.
Typical cases where breakdown assistance or a mobile workshop is enough:
- Flat or faulty battery (jump start)
- Minor air or brake problems
- Electrical faults (lighting, control units)
- Frozen air lines in winter
- Minor coolant leaks
We offer breakdown assistance for trucks from 7.5 tonnes. Truck breakdown assistance is available 24/7 across Germany. Prices for breakdown assistance start from €290.
To decide whether a tow truck is needed, a short update from the driver helps: Does the engine still start? Is the truck building up air pressure? Which warning lights are on in the cab? These three answers are enough for our dispatcher to choose the right solution.
With clear engine or gearbox damage, serious accidents or a blocked axle, a heavy tow truck is usually dispatched straight away. In these cases, on-site repair is not an option.
Mobile truck tyre service: a common alternative to towing
Tyre blowouts are one of the most common reasons a truck comes to a stop. Blowouts, cuts, rim damage: this happens every day on the A7, A8, A9 and every other German motorway. Our truck tyre service 24/7 in Germany makes sure mobile truck tyre service is available around the clock.
Our mobile tyre service supplies and fits truck tyres from size R17.5 directly at the breakdown site; for operations in and around the capital region, our LKW-Reifenservice Berlin 24/7 is also available. Tyre changes are carried out on site, including on the motorway, the hard shoulder or a car park, as long as the police approve the operation there.
Typical situations:
- Trailer tyre blown out in the right lane
- Twin tyres damaged, with only one tyre still carrying the load
- Steer axle tyre cut, run-flat capability exhausted
- Rim damage after kerb contact in an industrial estate
Prices for a tyre change start from €315. The response time is normally 30–60 minutes, and arrival on site takes around 30–60 minutes depending on location and tyre type. A quick on-site tyre change is usually cheaper than a long tow with a loaded rig.
24/7 breakdown assistance and emergency service – available 24 hours a day
Breakdowns don’t stick to office hours. Our emergency service is ready 24 hours a day, 7 days a week, including public holidays. For international drivers, our truck roadside assistance Germany 24/7 offers the same fast help. The average arrival time is 30–60 minutes, depending on traffic, weather and the motorway section.
Besides the classic towing service, we cover the following emergencies:
- Jump start for a flat battery
- Wrong AdBlue refuelling (where it can be resolved on site)
- Fuel problems
- Minor air and brake problems
- Electrical diagnostics and repair
We look after drivers in German, English, Polish and Russian and give them the care they need in an emergency. This matters especially for foreign drivers who need clear instructions in their own language under stress, instead of fighting their way through a German phone menu. As a mobility partner, at the driver’s request we can also contact the fleet dispatcher or client, clarify the situation directly with dispatch and, if needed, communicate on behalf of the driver.
How a typical towing job with Lkwhelp24 works
We work to a clear process that saves time and avoids mistakes. Here’s the step-by-step sequence:
- Emergency call: The driver or dispatcher gets in touch via WhatsApp or phone. WhatsApp is preferred because location and photos can be shared directly.
- Gathering information: Our team records the location, vehicle type, load, weight and problem. Based on this we decide: tow truck, tyre service or mobile workshop.
- Dispatch: The dispatcher selects a suitable tow truck from the network: load capacity, distance, special equipment (e.g. a crane for an embankment, an underlift for a tractor unit). This lets us flexibly assign the right vehicle. Different methods are used depending on the type of damage and vehicle.
- En route with updates: The driver receives a realistic arrival time via WhatsApp or SMS, so it’s clear when our team will reach the site. If needed, we ask for further safety measures (e.g. securing the load, informing the police).
- On-site work: The team assesses the situation, secures the vehicle and load, and carries out the necessary work: towing, recovery or repair.
- Handover and invoicing: Once finished, you receive a receipt with date, time, number plate, service and price. Payment is possible by cash or card, with no hidden costs. Business customers receive a proper invoice for their bookkeeping.
What information we need from you for a fast towing service
Complete information at first contact speeds up dispatch and avoids wasted trips. Here’s what we need:
Location:
- GPS coordinates from your smartphone (easiest: share your location in WhatsApp)
- Motorway number and direction of travel
- Kilometre marker or nearest exit/service area
Vehicle:
- Vehicle type (e.g. 40 t articulated unit, solo 18 t truck, bus)
- Total weight and number of axles
- Make and model
- Whether the trailer/loading area is loaded or empty
Damage:
- A short description: What happened? What isn’t working? For an accident too, briefly describe how it happened.
- Photos of the damage, the surroundings and the VIN plate
- Does the engine still start? Is the truck building up air pressure?
Client:
- The dispatcher’s contact details
- Who approves the towing destination and the cost? Any information you already have on hand helps us further.
The more precise this information, the faster the right tow truck reaches your vehicle. A photo often says more than three phone calls.
Our service area in Germany
We operate across all of Germany. From Flensburg to Garmisch, from Aachen to Frankfurt (Oder). Berlin, Hamburg, Munich, Stuttgart, Hanover, Nuremberg, Leipzig, Dresden, the Ruhr area and the Rhine-Main region are among the areas where we run jobs regularly.
Our key corridors and motorways for jobs on the motorway, the highway:
- North-South: A1, A7, A9, A5
- East-West: A2, A3, A4, A8, A24, A61
- Transit routes: towards Poland (A2/A12), the Czech Republic (A17/A6), Austria (A8/A93), the Netherlands (A1/A30), France (A5/A6)
We also organise towing on federal roads, rural roads and in industrial estates in every region of the country; we follow all the important tips and rules for safe truck towing. For foreign drivers who struggle with German place names: just send us your GPS position from Google Maps or another navigation app via WhatsApp. That’s all we need.
Our tow trucks and partner fleet
There are different types of towing vehicle, and choosing the right one determines safety and efficiency. We work with modern heavy-duty tow trucks, built specifically for trucks as well as buses and other heavy vehicles from 7.5 t.
The main vehicle types in our network:
- Underlift vehicles: Classic tow trucks lift a vehicle with a hydraulic underlift device. The front or rear axle is raised while the remaining wheels roll on the road. Standard for engine damage or a clutch failure on tractor units.
- Flatbed tow trucks: Flatbed tow trucks pull the whole vehicle onto a loading platform. Suitable for solo trucks that can no longer roll, or for vehicles with a blocked axle.
- Crane tow trucks: Crane tow trucks lift vehicles vertically and carry them, loaded, to the destination. Needed for recoveries after a rollover, for vehicles in a ditch or behind a crash barrier.
Depending on the type of damage, our partners also use lifting bags, winches, pulleys and support stands. Before every job, the team checks which safety measures are needed for the load and trailer before the tow truck gets to work. The entire partner fleet is serviced regularly.
Prices and cost factors for truck towing
We offer transparent pricing, but we can’t name a flat fee because every job is different. Before the job starts, ask about the cost and type of towing service. We give you a price range before starting the job and let you know about any changes if the situation on site turns out to be more complicated than reported.
Prices for towing start from €290. Prices for truck recovery start from €290. Prices for a tyre change start from €315.
What affects the price:
- Distance to the site and the transport route to the workshop
- Weight and size of the vehicle (loaded vs. empty, number of axles)
- Special equipment (crane, lifting bags, winch)
- Time of day: Costs vary depending on the time of day and day of the week. Night, weekend and public holiday jobs are charged at a higher rate. Industry-standard surcharges can be up to 100% on the day rate.
- Complexity: Towing after an accident can be more expensive than after a breakdown, because recovery, securing the scene and coordination with the police add to the job.
The cost of a towing service depends on the region and effort involved. For comparison: typical costs for towing a lighter vehicle within a town can range between €120 and €200. With a 40-tonne articulated unit on the motorway needing a crane recovery, you’re in a different price bracket entirely. Illegally parked vehicles can also be towed away by the authorities; in such cases the vehicle owner bears the cost.
We accept cash and card payment on site. For business customers, we can also review other payment methods by prior arrangement.
Language, communication and documentation
Clear communication is essential in a towing service. Especially when the driver isn’t from Germany, doesn’t speak German, and is under stress on an unfamiliar motorway. Our team communicates in German, English, Polish and Russian.
WhatsApp is our most important communication channel. There, the driver can share their location, send photos and short voice or text messages. It’s faster and more precise than any phone call. Phone remains as a backup.
After the job is finished, the client receives a clear invoice with date, time, number plate, service and prices for their bookkeeping. For plannable workshop work or tarpaulin repairs, our truck workshop in Germany – repair & service 24/7 can also be brought in. Our recommendation to fleet customers: define a standard internal procedure. Which dispatcher calls in? Who approves the towing destination? Who signs off on the cost? The clearer these processes, the faster we can work for you.
Why choose Lkwhelp24 as your towing service?
We are a specialised truck service provider, not a general breakdown service that also happens to tow a truck now and then. Lkwhelp24 is one of the few providers that consistently focuses on commercial vehicles from 7.5 tonnes. That’s the difference.
The key advantages at a glance:
- Specialised in trucks from 7.5 t, no cars, no mixed fleet
- Nationwide network with experienced partners
- 24/7 emergency service, 365 days a year
- Combined service: towing, breakdown assistance and mobile tyre service from a single provider – we can organise these services in a coordinated way, from one hand
- Average arrival time of 30–60 minutes, depending on location and traffic
- Transparent communication in four languages
- Operations management for entire vehicle fleets
Save our contact details now, in your phone or your logbook. You’ll find current case examples and updates in our Lkwhelp24 news. In a real emergency, every minute counts.
Contact Lkwhelp24 – we’re here for you 24 hours a day
Fast availability in an emergency is essential. That’s why we offer several ways to reach us:
- WhatsApp (preferred): https://wa.me/491605753826 – share your location, send photos, get an instant reply
- Phone: +49 160 5753826
- Email: info@lkwhelp24.com (for fleet customers and non-urgent enquiries)
- Website: https://lkwhelp24.com/en/towing-service/
In an emergency, this phone number is one direct route to fast help.
Business address: Diebacher Straße 3, 97797 Wartmannsroth, Germany. Company: AutoHelp UG (haftungsbeschränkt), brand Lkwhelp24.
Save these details on your work phone or in your logbook. This is especially useful for drivers who regularly travel through Germany, as having our number saved avoids losing time searching online in an emergency.
FAQ about Lkwhelp24’s truck towing service
How fast can Lkwhelp24 be on site for a truck breakdown on the motorway?
The response time is normally 30–60 minutes. Actual arrival at the breakdown site is also around 30–60 minutes, depending on traffic, weather, the exact location and availability of the right tow truck. When you call or message us on WhatsApp, we immediately give you a realistic time frame for your specific situation.
Can you also tow my car or van?
No. We work exclusively with trucks, buses and commercial vehicles from 7.5 tonnes. For cars, motorhomes and light vans (Sprinter, Ducato, Transit, Iveco Daily and comparable), please choose a car breakdown service. All our equipment and experience are geared towards heavy commercial vehicles.
What payment options do I have for the towing service?
Payment is possible by cash or card, with no hidden costs. For business customers, we can also review other solutions by prior arrangement. Before the job, agree with your dispatcher who covers the invoice and whether cost approval is required.
Do you also organise recoveries after serious accidents or a truck rollover?
Yes. We coordinate complex recoveries with crane tow trucks, winches and special equipment. In such jobs, photos and an accurate description of the situation are especially important. Duration and cost are higher for recoveries than for simple towing, because additional equipment, securing the scene and often coordination with the police are required.
What’s the difference between towing and recovery?
Towing means a truck that can no longer drive is transported from one location to another, for example from the motorway to a workshop. Recovery describes freeing a vehicle from a difficult situation: rolled over, stuck in a ditch, wedged in after an accident. Recovery requires a crane, lifting bags or winches and takes longer. Both services are available with us 24/7, for vehicles from 7.5 tonnes.
Do I have to call the police for a breakdown on the motorway?
In an accident with personal injury, or if your truck is blocking the carriageway: yes, call the police immediately (110). For a simple breakdown on the hard shoulder, calling the police isn’t strictly required, but the motorway maintenance authority or police can provide additional protection at the breakdown site. We take care of coordinating with the authorities if that’s needed.
