Skip to content A few days ago we received a call that shows exactly what our everyday work looks like. A Polish driver passing through Germany in transit had a tyre problem on a fully loaded rig. Below is a short, no-frills report on how the callout unfolded.
A brief rundown of the incident – fast help on a German motorway
The call came in on a Wednesday afternoon. The driver of a Polish tractor unit had pulled over on one of the major motorways in western Germany, between two large cities.
The problem was a damaged tyre on the trailer axle. The rig was fully loaded, which meant continuing without help was simply not an option.
We got moving right away.
Reporting the breakdown to AutoHelp UG – what first contact looked like
The driver called our emergency line. The call took just a few minutes – enough for us to gather the key details needed to arrange help.
We asked about:
- the exact location of the stop
- the type of truck and trailer
- the type of cargo on board
- the size of the damaged tyre
The driver had stopped on the hard shoulder between two exits. We made sure the spot was reasonably safe and asked him to set up proper warning signs – a warning triangle and hazard lights on.
The conversation was in Polish. We always try to keep our language simple and matched to the situation, to avoid any misunderstanding at a stressful moment.
Assessing the situation – full load and a damaged tyre
From the call it was clear the tractor unit was carrying a full load. That mattered both for choosing the right tyre and for planning the service call.
The damage was on one of the trailer tyres, on the hard-shoulder side. The driver had noticed a drop in pressure and visible damage to the tyre sidewall.
Continuing to drive was out of the question. With a fully loaded truck, any attempt to keep going on a damaged tyre risks a far more serious breakdown.
We decided to call out a mobile truck tyre service rather than arrange a tow for the whole rig.
Arranging mobile TIR tyre service in Germany
Once we had all the details – axle position, tyre size, rim type – we dispatched a local mobile truck tyre service that we work with in that part of Germany.
We gave the driver an estimated arrival time and stayed in phone contact with him the entire time he waited.
The mobile team arrived in a specialised vehicle equipped with:
- a truck tyre changer
- a hydraulic jack rated for the necessary load
- a stock of standard TIR tyre sizes
- equipment for pressure checks and wheel balancing
Our technicians work throughout Germany and know exactly what it takes to work safely on busy motorways.
On-site mobile tyre change – how the work went
The service team arrived on schedule. Before starting work, they secured the site further with additional cones and warning lights.
The tyre change went as follows:
Step | Action |
|---|---|
1 | Securing the work area |
2 | Lifting the trailer axle |
3 | Removing the damaged tyre |
4 | Checking the condition of the rim |
5 | Fitting a new tyre suited to the load |
6 | Checking tyre pressure |
7 | Inspecting the remaining wheels on that axle |
After fitting the new tyre, the technicians checked its pressure along with the general condition of the other wheels. On-site mobile tyre service like this helps avoid the many complications that come with towing an entire rig.
We deliver these services together with experienced partners who understand the specifics of working on trucks and trailers.
Safely back on the road – the outcome
Once the work was finished, the wheel mounting was checked. Our experts confirmed the rig could safely continue its journey.
We gave the driver the following recommendations:
- an additional tyre check once he reached base
- an inspection of the remaining tyres, either along the route or at a workshop
We helped the driver plan the nearest safe exit from the motorway. Thanks to the mobile truck tyre service, there was no need to arrange a tow, and downtime was kept to the absolute minimum.
The driver was able to continue on his route without reloading the cargo and without unnecessary delays.
Lessons from this callout – why fast response matters
A fully loaded truck with a damaged tyre poses a real risk to other road users. On German motorways, where traffic density is high, every extra minute spent on the hard shoulder increases that risk.
Our experience points to a few simple rules:
- Safety first – the driver should pull over as quickly as possible once a tyre problem is noticed
- Proper warning signs – triangle, hi-vis vest, hazard lights
- Clear communication – precise information about the location and vehicle speeds up getting help organised
- Working with a local service – knowledge of the area and access to the right equipment are essential
Mobile truck tyre service in Germany makes it possible to solve this kind of problem without reloading cargo and without towing the entire rig. It’s a solution that works for practically any tyre emergency involving trucks.
Our full mobile tyre service covers tyre repair, tyre replacement, wheel balancing and pressure checks – all completed as quickly as possible, with no need to find a fixed workshop.
On-site tyre repair is often the only sensible option for drivers running a transport fleet who simply cannot afford hours of downtime.
AutoHelp UG – get in touch
We organise roadside assistance and mobile repairs for trucks across Germany. We support drivers of tractor units, trailers, buses and vans, and international drivers can find further practical travel guidance via the official travel advice for Germany.
If you have a breakdown – a damaged truck tyre, a wheel problem on a fully loaded rig, or any other roadside emergency on a motorway – you can reach us by phone.
Emergency line: +49 160 5753826
Availability: 24/7 across all of Germany
Languages: Polish, German, English, Russian
We work calmly and efficiently. Our goal is getting your vehicle safely back on the road, not pushing extra services. By guaranteeing professional service and high quality, we aim to meet each customer’s individual needs at any hour of the day or night.
If you ever find yourself in a similar situation – whatever the tyre type, location, or shape of the damage – LKW Help 24 will help arrange the right mobile service on site. Reliability and driver comfort are our priority.
We offer our services at competitive prices, tailored to the needs of transport companies and independent drivers. We arrange arrival as quickly as possible, while taking care of tyre longevity and safety on the road.
Mobile truck tyre service – frequently asked questions
Looking for a tyre service near me or a mobile tyre service that will come out to your truck? Below we answer the questions drivers ask most often when they need fast tyre repair on the motorway.
Do you offer mobile tyre service around the clock?
Yes. Our mobile tyre service comes directly to you – on the motorway, at a car park, or at your company yard. We carry out truck tyre replacement and fitting on site 24/7, including urgent tyre repair.
What’s the minimum tread depth and tyre size for a truck?
The minimum legal tread depth for a truck tyre, set by German vehicle regulations (StVZO), is 1.6 mm, though we recommend more. The correct truck tyre size and speed rating are marked on the tyre sidewall – on every callout we check the tread, size and overall condition of the tyre.
